Refund and Returns Policy

Overview

Warranty Policy – Full Lifetime Warranty

Coverage:
All firearms and parts manufactured by All Things Firearm (ATF) are backed by our 90 Day Warranty. ATF-manufactured firearms and parts are warranted to be free from defects in materials and craftsmanship for the warranty period. 

Not Covered:

• Normal wear and tear, neglect, corrosion
• Improper use or defective/reloaded ammunition
• Unauthorized modifications or installation of non-ATF or third-party parts (these void the warranty)

Claims Process:

1. Submit a claim via the Contact Form and select “Problem with an ATF Product.”
2. Include a completed Repair Request Form and RMA with the returned item.
3. ATF provides a prepaid return label.
4. Firearms must be returned in full for warranty service — no partial replacements.

If the item must be replaced and requires a new serial number, it will be shipped to an FFL for re-transfer. The customer is responsible for any FFL fees.

Disclaimer:
ATF is not liable for incidental or consequential damages. (This limitation may not apply in states where exclusions are not permitted by law.)

Returns & Refunds

Eligible Returns

• Initiated within 30 days of receiving the product
• Must be unused, in original packaging, with all parts, paperwork, and accessories
• Must include a completed Return Merchandise Form and an RMA number

Products not in resalable condition may be denied or subject to a restocking fee.

Non-Returnable Items

• Suppressors
• Ammunition and components
• Blemished (“Blem”) firearms and parts
• Firearms not manufactured by ATF after FFL transfer
• Used or fired items
• Worn or washed apparel

If the product is defective, contact the manufacturer directly for warranty support.

Restocking Fees

Returned firearms due to failed background checks or delivery issues are also subject to restocking fees

40% per firearm/lower/frame

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping & Fulfillment

• Orders generally ship within 5–7 business days
• Serialized items (rifles, pistols, lowers) may take up to 7–10 business days after FFL verification

Reshipments

• If undeliverable to your FFL, your item can be reshipped once ($80 fee)
• If second delivery fails, your order will be refunded (40% restocking fee)

Order Cancellations

Customer-Initiated

• Orders may be cancelled prior to shipping, excluding those fulfilled by ATF partners
• ATF reserves the right to cancel any order for any reason. A refund or store credit will be provided accordingly.

Suppressor Orders

Compliance & Customer Responsibility

By purchasing from All Things Firearm, you acknowledge and agree:

• You are in full compliance with all applicable federal, state, and local laws
• You are responsible for verifying the legality of your purchase in your jurisdiction
• You release ATF from liability related to misuse, legal violations, or denied transfers
• You will cover any FFL transfer fees and costs of returns due to transfer issues

Shipping Restrictions & Requirements

• Firearms ship only to licensed FFL dealers (no P.O. Boxes)
• You must be 21+ to purchase handguns, lowers, or certain receivers
• Military stationed out of state may purchase with valid documentation

If an FFL refuses transfer, fails to receive the shipment, or if the buyer fails a background check, the item will be returned and subject to fees.

Shipping Protection (Optional)

If selected at checkout, ATF assumes responsibility for loss or damage during transit. Once delivery is completed and unloaded at the designated address, risk transfers to the buyer.

This is not an insurance policy, and some conditions (e.g., seizures, incorrect addresses, fraud) are excluded from coverage.

Shipping Delays & Tracking

• Log into “My Account” to track shipments
• Tracking may update at end of business day post-pickup
• Contact ATF if your order exceeds normal shipping times

In-Store Pickup

• Firearm pickup available only at select ATF retail locations in Tennessee
• Valid TN ID required for lower receivers and handguns
• Non-residents may pick up long guns in person if legal in both states

Final Sale Items

No returns, refunds, or exchanges on:

• Suppressors
• Transferred firearms
• Blemished or used firearms
• Ammunition or ammo components
• Apparel that has been worn or washed

Repairs

• All repairs require a completed Return Merchandise Form
• Submit a request via the Help Center
  • Include name, email, phone, and order details
  • Upload documentation or photos if needed
  • Choose “RMA request” or “Repair Status Request”

Need Help?

• Customer Service: 480-673-8601
• Returns & Warranty Support: AllThingsFirearmLLC@gmail.com

No sales of ANY merchandise to:

• Chicago
• Massachusetts
• Washington D.C.
• Puerto Rico

Firearms Shipping Policy

All firearms will be shipped to the premise address listed on the FFL license, unless you call and request shipment to the mailing address. All licenses will be validated through FFL EZ Check and must match exactly to avoid delays or cancellation. It is the responsibility of the dealer to ensure that All Things Firearm has an updated copy of the FFL license.

General Shipping Restrictions

• No ammunition, third-party (drop ship) items, or any firearms will be shipped to a Post Office Box.
• Freight forwarding is required for shipments to Alaska and Hawaii.

State-by-State Restrictions

Example States (Partial List – full list available upon request):

California:

• No suppressors/silencers
• No off-roster handguns
• No high-capacity magazines (10+ rounds)
• Ammo shipments to FFL only
• No AR/AK receivers, binary triggers, or flamethrowers
• No sales of automatic knives

Connecticut:

• No stripped/complete receivers or AR/AK components
• Magazine capacity limited to 10 rounds
• CTP required for ammo/magazine purchases
• No automatic knives

Illinois:

• No sales to Chicago
• No AR/AK firearms or parts
• FOID required for ammo
• Magazine capacity limits (e.g., 10 rounds for rifles)
• No automatic knives or stun guns

New York:

• Ammo must go to FFL
• No high-capacity magazines
• No AR/AK rifles or pistols
• No automatic knives

Washington State:

• No AR/AK rifles or pistols
• Magazine limits (10 rounds rifle/handgun, 7 rounds shotgun)
• No parts kits or threaded barrels
• No automatic knives

Massachusetts & Washington D.C.:

• No sales to these jurisdictions

P.O. Box and Hazardous Materials

• Firearms cannot be shipped to P.O. Boxes
• Hazardous items (e.g., ammunition, batteries, black powder) must ship via UPS to a physical address

Magazine Restrictions

All Things Firearm complies with state regulations on magazine capacity.

• No substitution of compliant magazines
• No refunds for removed magazines
• Orders placed in violation of state law will be cancelled and subject to a 5% restocking fee

Ammunition Restrictions

By purchasing ammunition, you confirm:

• You are 21+ for handgun ammo, 18+ for rifle ammo
• You’re not a prohibited person under federal/state law
• You haven’t been convicted of a felony or domestic abuse
• You’re not mentally unfit or under restraint
• You will not transfer to minors

States like Illinois, New Jersey, Connecticut, and Rhode Island may require:

• Valid FOID/FID/Safety Certificate
• Government-issued ID
• Age verification (18/21 depending on ammo type)